Frequently Asked Questions

Have Questions?

Read answers to frequently asked questions to help you with your query. If you can’t find the answer you’re looking for, please get in touch with our customer care team.

Frequently Asked Questions

Have Questions?

Shipping

Refunds

Products

Frequently Asked Questions

Shipping

Free Shipping

Where's my order?

My parcel arrived and I have to pay a customs tax, why is that?

How long does my order take to ship out and arrive?

Refunds

What is your refund policy?

Help! I ordered the wrong size/colour by accident and need to change it

Products

Where are your products made?

Guaranteed for life - what does that mean?